Policy
Refund & Cancellation Policy
When you get your money back, and how fast.
Last updated: October 2026
1Cancelling an order
- Before dispatch: cancel for any reason, full refund, no questions. Message us with your order number.
- After dispatch: we cannot cancel in transit. Refuse delivery or use the return process below.
2What qualifies for a refund
- Item arrived damaged, defective, or is not what you ordered.
- Item never arrived, or was lost in transit.
- You cancelled before dispatch.
- A size swap was requested within 7 days and we cannot supply the replacement size.
- Change of mind within 7 days of delivery, for an unused item in its original packaging with tags. A ₹99 reverse-pickup fee applies and is deducted from the refund.
3What does not qualify
- Worn or washed compression garments, used insoles, and any product returned without its original packaging. This is a health and hygiene category — we will not resell a used item to another patient, so we cannot take it back.
- Items clearly marked “final sale” at the time of purchase, and made-to-measure items, where offered.
- Change of mind after the 7-day window.
- Damage caused by misuse, alteration, or normal wear beyond the warranty terms.
4Who pays for return shipping
- For defective or wrong items, and for size swaps within 7 days, we cover the pickup.
- For change-of-mind returns, a ₹99 reverse-pickup fee applies and is deducted from the refund.
5How long refunds take
- We inspect the returned item, usually within 2–3 working days of receiving it, and tell you whether the refund is approved.
- Approved refunds are processed within 5–7 working days to the original payment method. The lag after that is your bank, not us.
- COD orders are refunded by bank transfer to an account you provide.
6Large equipment
- Wheelchairs, rollators, commodes and other large mobility equipment must be inspected within 24 hours of delivery. Returns for large items are handled case by case — message us first and do not send anything back before we confirm.
7Partial refunds
- If an item comes back with missing parts or damage not caused by us, we may refund part of the value. We will explain the deduction before processing it, not after.
8If something goes wrong
- Write to us first. Most disputes in this category are a fit problem with an easy fix, and we would rather solve it than argue about it.
Seller details
Pro-Ortho Perfect India Pvt Ltd
Trading as Humable
D-42 Amar Gian Industrial Estate, Opposite ST Stand Khopat, Thane West – 400601, Maharashtra, India
care@humable.in
· +91 93725 22907