Privacy Policy

Draft aligned to India’s Digital Personal Data Protection Act, 2023 (DPDP). Review with your legal advisor before launch.

Who we are

This site is operated by Pro-Ortho Perfect India Pvt Ltd (“Humable”, “we”, “us”). We sell orthopedic supports and mobility aids online and through our clinics in Maharashtra. For any privacy question, contact us at the email on our Contact page.

What we collect

Information you give us when you place an order or contact us — name, delivery address, phone number, email — and information collected automatically, such as pages viewed and basic device data, to run and improve the store.

How we use it

To process and deliver your orders, provide support, handle returns and size swaps, prevent fraud, and — only if you opt in — send you offers. We do not sell your personal data.

Sharing

We share data only with the partners needed to run the store — payment gateways, delivery couriers, and our order/analytics tools — and only to the extent required to fulfil your order.

Your rights

Under the DPDP Act you may access, correct, or ask us to erase your personal data, and withdraw consent for marketing at any time. Email us to make a request; we respond within a reasonable period.

Retention & security

We keep order records as long as needed for warranty, tax and legal reasons, then delete or anonymise them. We use reasonable technical and organisational measures to protect your data.