Policy
Refund & Cancellation Policy
When you get your money back, and how fast.
Last updated: July 2026
1Cancelling an order
- Before dispatch: cancel for any reason, full refund, no questions. Message us with your order number.
- After dispatch: we cannot cancel in transit. Refuse delivery or use the return process below.
2What qualifies for a refund
- Item arrived damaged, defective, or is not what you ordered.
- Item never arrived, or was lost in transit.
- You cancelled before dispatch.
- A size swap was requested within 7 days and we cannot supply the replacement size.
3What does not qualify
- Worn compression garments, used insoles, and any product returned without its original packaging. This is a health and hygiene category — we will not resell a used item to another patient, so we cannot take it back.
- Change of mind after the 7-day window.
- Damage caused by misuse, alteration, or normal wear beyond the warranty terms.
4How long refunds take
- We approve or decline within one working day of receiving the returned item, and tell you which.
- Approved refunds are initiated immediately and reach the original payment method in 5–7 working days. The lag after that is your bank, not us.
- COD orders are refunded by NEFT to a bank account you provide.
5Partial refunds
- If an item comes back with missing parts or damage not caused by us, we may refund part of the value. We will explain the deduction before processing it, not after.
6If something goes wrong
- Write to us first. Most disputes in this category are a fit problem with an easy fix, and we would rather solve it than argue about it.
Seller details
Pro-Ortho Perfect India Pvt Ltd
Trading as Humable
Thane, Maharashtra, India
CIN: __________ · GSTIN: __________
care@humable.in
· +91 93725 22907