Clinic-backed care · made in Thane by Pro-Ortho Perfect India Free delivery above ₹999 · COD available 7-day free size swap — if the fit’s wrong, we fix it
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Policy

Shipping & Delivery Policy

Where we ship, how long it takes, and what it costs.

Last updated: October 2026

1Where we ship

  • We ship across India. We do not currently ship internationally.
  • Orders are dispatched from our unit in Thane, Maharashtra. Same-day delivery or in-clinic pickup is available in select areas of Thane and Mumbai for orders placed before 11 AM — message us on WhatsApp to check your pincode before you order.

2Dispatch time

  • In-stock orders placed before 2:00 PM on a working day are dispatched the same day. Orders after that, or on Sundays and public holidays, go out the next working day.
  • If an item is out of stock we contact you within one working day with an honest ETA, and you can wait or cancel for a full refund.

3Delivery time

  • Thane, Mumbai, Kalyan, Dombivli, Bhiwandi: typically 1–2 working days.
  • Rest of Maharashtra, including Pune and Ratnagiri: typically 2–4 working days.
  • Rest of India: typically 3–6 working days.
  • These are courier estimates, not guarantees. Weather, strikes, and regional restrictions can add days. We will tell you if we know.

4Shipping charges

  • Free delivery on all orders above ₹999.
  • Below ₹999, a flat shipping fee of ₹49–₹99, depending on your location, is shown at checkout before you pay.
  • Cash on Delivery is available on most serviceable pincodes and is confirmed at checkout. Orders above ₹2,999, and bulk or institutional orders, are prepaid only.

5Tracking

  • You receive an SMS and email with the AWB number once dispatched. You can also track from the Track My Order page or WhatsApp us your order number.

6Failed delivery & RTO

  • The courier attempts delivery twice. After two failed attempts the parcel is held at the local hub for 3–5 days and then returned to us. You can reschedule by contacting the courier or by messaging us before it is returned.
  • For prepaid orders we refund the product value after the parcel reaches us. For repeated COD refusals we may ask for prepayment on future orders.

7Changing your address

  • The delivery address can be changed only before dispatch. Message us on WhatsApp straight away with your order number.

8Damaged or wrong item

  • Tell us within 48 hours of delivery with photos of the parcel and item. We replace it at our cost. Do not discard the packaging until this is settled.
  • Large mobility equipment such as wheelchairs, rollators and commodes must be inspected within 24 hours of delivery, and any damage reported immediately.

Seller details

Pro-Ortho Perfect India Pvt Ltd
Trading as Humable
D-42 Amar Gian Industrial Estate, Opposite ST Stand Khopat, Thane West – 400601, Maharashtra, India
care@humable.in · +91 93725 22907