Returns, Exchange & Warranty
Braces and supports are sized products — sometimes the fit is wrong, and that is not your fault. Here is exactly what we do about it, in plain language.
7-day free size swap
Wrong size? Tell us within 7 days of delivery and we swap it once, free. The item must be unworn, unwashed, and in its original packaging with tags.
6-month warranty
Manufacturing defects — stitching, velcro failure, hinge or strap breakage under normal use — are covered for 6 months from delivery. Repair or replace, our call.
What we cannot take back
For hygiene reasons: worn compression garments, used insoles, and any product without its original packaging. This is a health category — we will not resell a used item to someone else.
Not sure before you buy?
Talk to an orthotist first — free, no obligation. A two-minute conversation prevents most returns in this category.
How to raise a return
Message us
WhatsApp or email within 7 days of delivery with your order number and a photo of the item.
We confirm
We reply the same working day with whether it qualifies and what happens next. No forms, no ticket queue.
Pickup or drop
We arrange a reverse pickup where our courier serves. Elsewhere, you ship it and we reimburse the cost.
Swap or refund
Replacement dispatched on receipt. Refunds land in 5–7 working days to the original payment method.
Something not right with your order?
Message us with the order number. A person reads it — usually within the hour, Mon–Sat.