General FAQs

Humable is the e-commerce arm of Pro-Ortho Perfect India Pvt Ltd — a certified orthotics clinic that has been fitting patients in person since 1979. Every product on this site is selected, tested, and stocked by the same clinical team. You can order online and get it delivered anywhere in India, or walk into our clinics in Thane, Kalyan, Dombivli, Mumbai, Pune, Bhiwandi, or Ratnagiri for an in-person fitting.

Yes. Our product range is certified to ISO 9001, ISO 13485, WHO-GMP, ISO 13486, CE (Europe), and US FDA registered standards. Documentation is available on request for institutional buyers and clinic procurement.

No prescription is required for most supports and braces on this site. However, if you have a diagnosed condition, recent surgery, or persistent severe pain, we strongly recommend consulting a doctor or our orthotist before purchasing. Use the Consult an Orthotist page to reach us — it's free and has no obligation.

Each product page includes detailed Indications (what it's designed for), Features, and a Support Level (Mild / Moderate / Firm) so you can match the product to your needs. You can also use our Fit Finder tool on the Shop page, or chat with an orthotist directly on WhatsApp before buying.

Most supports in our range are suitable for adults of all ages. For children or elderly patients with specific conditions, we recommend consulting our orthotists first. Mobility aids like wheelchairs, rollators, and commodes are specifically designed with elderly users in mind.

"Support Level" indicates the degree of compression/immobilization: Mild = everyday comfort and prevention; Moderate = recurring pain, chronic conditions; Firm = post-injury, post-surgery recovery. More support is not always better — if in doubt, consult an orthotist.

We accept UPI (GPay, PhonePe, Paytm, BHIM), Debit & Credit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery (COD). All online payments are processed securely through Razorpay.

Yes, COD is available across most serviceable pincodes in India. COD availability is confirmed at the checkout stage. Note: for orders above ₹2,999 or for bulk/institutional orders, prepaid payment is required.

Yes. All transactions are processed by Razorpay, which is PCI-DSS compliant and uses 256-bit SSL encryption. Humable does not store your card or bank account details.

Yes. EMI options (3, 6, 9 months) are available on credit cards through Razorpay at checkout for orders above ₹2,000. No-cost EMI availability depends on your card issuer.

Yes. All prices displayed on the site are MRP-inclusive of GST as required under Indian law. Your invoice will display the GST breakdown per item.

A GST invoice is automatically emailed to you after your order is placed. You can also download it from My Account → Orders. If you need a B2B invoice with your company's GSTIN, enter it at checkout under "GST Details".

If your payment fails, the amount will not be deducted (or will be auto-refunded within 5–7 business days if a hold was placed). Please retry with a different payment method or contact us on WhatsApp at +91 93725 22907 for assistance.

We deliver pan-India. Local delivery is available across Thane, Mumbai, Kalyan, Dombivli, Bhiwandi, Ratnagiri, and Pune. For other cities and states, we ship via standard courier partners (Delhivery, Blue Dart, DTDC).

Orders are dispatched within 24 hours (Mon–Sat). Estimated delivery: 1–2 days for Thane/Mumbai/Kalyan/Dombivli; 2–4 days for Pune, Bhiwandi, Ratnagiri; 3–7 days for other cities across India.

Yes. Free delivery on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹49–₹99 applies depending on your location.

Once your order is dispatched, you will receive an SMS and email with a tracking link and AWB number. You can also track your order from Track My Order on the website, or by WhatsApp-ing us your order number.

Same-day delivery or in-clinic pickup is available in select Thane/Mumbai areas for orders placed before 11am. Contact us on WhatsApp to check availability for your pincode before placing the order.

The courier will attempt delivery twice. After two failed attempts, the package is held at the local hub for 3–5 days before being returned. You can reschedule by contacting the courier or by WhatsApp-ing us your order number.

Address changes are possible only before dispatch. Please contact us immediately on WhatsApp (+91 93725 22907) or email if you need to update your delivery address.

We offer a 7-day return/exchange window from the date of delivery. Products must be unused, in original condition with all tags intact and original packaging. Due to hygiene regulations, worn or used orthopedic supports and wearable braces cannot be returned or resold.

Yes — size exchanges are our most common request and we make it easy. If your product is unused and still tagged, WhatsApp us your order number and we'll arrange a pickup and re-dispatch. Please check our size guides before purchasing to reduce the need for exchanges.

Report a damaged or defective product within 48 hours of delivery by WhatsApp-ing us a photo of the issue along with your order number. We will arrange a replacement or full refund at no cost to you.

Once we receive and inspect the returned item (usually 2–3 business days), refunds are processed within 5–7 business days to your original payment method. COD orders are refunded via bank transfer (please share your bank details when initiating the return).

For defective or wrong items, we bear the full return shipping cost. For size exchanges and change-of-mind returns, a ₹99 reverse pickup fee applies (deducted from the refund).

Products that have been worn, washed, or used cannot be returned for hygiene reasons. Customised or made-to-measure items (if applicable) are non-returnable. Clearance/sale items marked as "final sale" are non-returnable.

WhatsApp us at +91 93725 22907 with your order number and reason for return/exchange. Our team will respond within 2 working hours with instructions. Do not send items back without first getting a Return Authorisation from us.

Wheelchairs, rollators, commodes, and other large mobility equipment must be inspected within 24 hours of delivery and any damage reported immediately. Returns for large items are handled on a case-by-case basis and require scheduled pickup — please call 022-25474063 for these.